🎯Meetings may not be fun, but they make all the difference. One of the things I remind leaders of all the time is the value of conversations. The type of conversations done in person, face-to-face, and on a consistent basis – in which the focus is on the employee. 🔋These Milestone Meetings have the power

There’s a particularly perfect window of time on which to focus when hiring. That golden window of time is when a high performing employee gets promoted to a leadership role. 👀This gets overlooked and undervalued because of an assumption made in the process. The primary assumption is a high performing employee will figure out how

A friend of mine mentioned an issue they had in their customer service department. One team member felt she was doing the majority of the call time while another co-worker was doing the least. She started getting upset. So she raised the concern to her supervisor, and expected the data to prove her feelings correct.

These two terms, manage and coach, are frequently used synonymously. Yet in the workplace, manager and management represents a place in the hierarchy. Coaching represents a job function related to management positions as they manage people. So why are managing and coaching used as equals? Because there is an expectation of managers to coach their

The controversy over “the best generation” is here to stay. There may not be much you or I can do about it on a social or cultural level. No one person is ever going to be correct. Each opinion is just that, an opinion. Discussions like this are fine between friends, between family. However, if

There is one phrase that holds teams and organizations back more than anything else. That phrase – “It’s how we’ve always done it.” In fact, most people have heard that in their family before they even made it into the workplace. Tradition has a place within companies, families, and organizations. Yet tradition is not a

Employee engagement, if left unattended, it will decline at a rapid rate. Employee engagement, if nurtured and focused on, will expand and improve at a rapid rate as well. So how do you create a high engagement culture? You create high engagement using three main areas: Strengths – Identify your peoples strength to put them

For starters, teamwork can help make the dream work, that’s for sure. Let’s take a step back and look at the teamwork aspect for a moment. One or more individuals play specific and different roles on a team. As a result, leaders assume each player is playing the role they are best at. One thing

Often times it can feel like you are working and being as productive as possible. Getting things done at max capacity and crushing your to-do list. Yet how often do you check-in to see if you are being as productive as possible?  Perhaps you could be more productive doing something else. Because it is important

When was the last time you asked your team members if they felt valued? 🗣What was their response? Did they pause and stumble or were they clear and able to provide an immediate response? Their response is how you can tell if you have ever asked, if you communicated their value, and do both regularly.