The Works Consulting

  • Home
  • About
    • Bio
  • DISC ASSESSMENT
  • Recruiting Assistance
  • Services
    • Human Resources Consulting
    • Leadership Development
    • Performance Coaching
    • Speaking
    • mentoHRship
  • Blog
Thursday, 31 October 2019 / Published in Human Resources

How to Use Facts to Support Feelings

A friend of mine mentioned an issue they had in their customer service department.

One team member felt she was doing the majority of the call time while another co-worker was doing the least.

She started getting upset. So she raised the concern to her supervisor, and expected the data to prove her feelings correct.

?After pulling the call times, the statistics, numbers, and facts, proved otherwise.

The concerned team member had the second-to-lowest and the person of concern had the second highest.

This story gives two reminders –
1) Facts and figures are there to support feelings, regardless of outcome.
2) When your people tell you something is up, take a look. What they think is happening may or may not be, but you will find out what is going on.

And keep in mind, it is best to use all the resources available to you.

Those resources include both your people and your reporting.

Using both will help you in the short and long term.

 

Follow along on my social media accounts!
Linkedin — Facebook — Twitter
  • Tweet

What you can read next

Top 3 Secrets to Stand Out as a Job Candidate
your golden rule
Your Golden Rule
employee
Knowing an Employee Won’t Work Out – Good or Bad?

Contact Us

Contact Us

Contact us today to jumpstart your organization.

Sending


Connect with us

E-mail: solutions@theworksconsulting.com
Phone: 562.597.4932
Mail: 2201 N. Lakewood Blvd.
Suite D #605
Long Beach, CA 90815

Sign up for our Newsletter!

© 2022. All rights reserved.

TOP
CONTACT US
close slider
Contact Us

Contact us today to jumpstart your organization.

Sending